Frequently Asked Questions
What denominations are TimCards® available in?
Our TimCards® are available in whole dollar denominations from $2 - $100.
What is the minimum purchase quantity?
When purchasing TimCards® through our Corporate TimCard® Program, the minimum order is 25 cards. If purchasing less than 25 cards, please visit a Tim Hortons restaurant.
Is there an expiry date on TimCards®?
TimCards® do not have an expiry date on them.
Are carriers available for gift giving?
Carriers are no longer available. We apologize for the inconvenience.
I have a question that is not listed here. What should I do?
For general questions and inquiries about your TimCard® or TimCard® account, complete the Contact Us form below. Your request will be responded to within 2 business days.
How can I purchase TimCards®?
If you are purchasing less than 25 TimCards®, please visit a Tim Hortons restaurant. If you are ordering more than 25 TimCards®, please create an online account for easy ordering. Using our online system will ensure accuracy of your gift card order.
Do I get any type of confirmation regarding my order?
Yes. An order confirmation e-mail will be sent to confirm your order, amount and payment type.
What is an order number?
An order number is a unique number that is supplied to you in the confirmation email.
What if I can't find my email with the order number?
If you do not receive your order confirmation within 24 hours, please complete the Contact Us form below using "I can’t find my Order Confirmation Number" as the Subject of Inquiry and we will resend the order confirmation email to you.
Are the cards sent with any monetary value on them?
Yes. All orders are sent active once payment has been submitted and received by NGC.
Are there any service fees associated with the purchase of Tim Hortons TimCards®?
We do not apply any service fees or extra charges. Orders over 200 cards will incur an additional shipping fee that is calculated at the time of checkout.
Can I pay for Tim Hortons TimCards® by credit card?
Yes. We accept Visa, Discover, Mastercard or Amex. The other methods of payment are wire transfer, Electronic Fund Transfer, ACH or check.
Can I get an invoice to generate payment?
Your invoice will be emailed to you once your order is processed. If you do not receive an invoice, please complete the Contact Us form below using "I did not receive my invoice" as the Subject of Inquiry.
Do the cards have to be pre-paid before you ship them?
Yes, payment must be received in full before orders are shipped.
What is the turnaround time?
Orders are processed within 48 – 72 hours from the time payment is received. Please allow an additional 1-2 business days for shipping.
How do I get the TimCards®?
Once you have placed your order we will ship out the TimCards® via UPS Worldwide Express for Canadian orders and UPS Ground for US orders.
Can I return any unused TimCards®?
We are unable to accept any returns or exchanges.
Who is NGC?
NGC is Tim Hortons’ North American gift card fulfillment partner. All corporate gift card orders will be processed and fulfilled by the team of gift card experts at NGC.
Use and Communication Guidelines
Our company would like to run a promotion using Tim Hortons TimCards®. How can I do that?
We do not consent to TimCards® being used in consumer promotions or programs with conditional offers.
Can I use Tim Hortons logos and/or images on my materials?
Please note that we do not allow for the use of our logos, trademarks, or images on any correspondence or promotional material. This is because use and reproduction of Tim Hortons logos and trademarks is likely to mislead the public into thinking that your company has an authorized relationship with Tim Hortons. Please be aware that such conduct may be an infringement of Tim Hortons trade mark rights.
What are the advertising requirements, if any?
As noted above, we do not allow for the use of our logos, trademarks, or images on any correspondence or promotional material. Please refer to our Brand & Logo Usage Policy for further explanation.
Can I have a photo or mock up of the TimCard®?
As noted above, we do not permit the use of any Tim Hortons images on any correspondence or promotional material. Any reproduction of the TimCards® is strictly prohibited by law.
Can I have my company's logo printed on Tim Hortons TimCards®?
We are unable to print your logo on TimCards®. They are pre-printed and pre-packaged at the same time for security purposes and any markings on the TimCards® other than the production specifications will render them null and void.
Brand and Logo Usage Policies
If your program involves gift-giving as a gesture of good will to your employees or corporate customers with no promotional tie-in, the use of Tim Hortons TimCard® is allowed, subject to Tim Hortons prior legal and brand approval. Please note that the use of the Tim Hortons name in an accompanying letter may be permitted, subject to Tim Hortons prior legal and brand approval. The use of the Tim Hortons logos or trademarks is prohibited.
If your program involves rewarding employees or corporate customers, the use of Tim Hortons TimCard® is allowed, subject to Tim Hortons prior legal and brand approval. Please note that the use of the Tim Hortons name may be permitted, subject to Tim Hortons prior legal and brand approval. The use of the Tim Hortons logos or trademarks is prohibited.
Please note that we do not consent to Tim Hortons TimCard® being used in consumer promotions. The use of the Tim Hortons name, logos, and trademarks in any consumer communications is prohibited. This is because the use of Tim Hortons logos and trademarks is likely to mislead the public into thinking that your company is authorized to enter into a promotion of our products when there is no relationship between your company and Tim Hortons. Please be aware that such conduct may be an infringement of Tim Hortons trademark rights.